Public help · prelaunch boundaries
Help, support, and service guidance.
Start here for sign-in, setup, coverage language, release and delivery status, corrections, cancellation, and incident escalation. The public site does not activate a subscription or accept a payment.
Sign in and setup
Consultants use the consultant account. Client contacts use the client portal only after their consultant provides access. After sign-in, a consultant can review firm details, client profiles, sectors, jurisdictions, branding, and delivery controls. Prelaunch activation still requires written confirmation of reviewer readiness and requested-jurisdiction coverage.
What “coverage” means
The public coverage matrix is a configuration disclosure, not a live-health dashboard. A registry entry does not prove that a source is active, reachable, current, parsed successfully, or complete. An issued edition's exact coverage receipt is the record of what was checked. Separately classified state news/directive coverage remains 0/29 until each channel is qualified, reviewed, activated, and observed.
Release is not delivery
A released edition is an approved, immutable account record. Email preparation, operator send, provider acceptance, and recipient delivery are separate status signals. A release does not by itself prove that an email reached a recipient; signed-in report history remains the authoritative place to check an edition.
Corrections
Published corrections appear in the authenticated correction center and alongside affected reports. The public corrections log provides a public record when a correction is eligible for publication. Email is a secondary notice, and white-label users remain responsible for passing material corrections to their recipients.
Cancellation and legal information
The public site is prelaunch and does not create a charge. After an activated subscription, cancellation options and applicable billing terms are described in Billing & cancellation. Read the complete Terms of Service before activation; this help page does not replace them or represent a separate legal approval.
Incident escalation
For an access, delivery, security, or data-integrity incident, email info@stateplanradar.com with the affected account or workspace, the approximate time, the page or feature, and what you expected versus observed. Do not email passwords, one-time sign-in links, secure report links, API keys, webhook secrets, or payment-card data. No 24/7 response-time commitment is represented on this public page. For time-sensitive regulatory decisions, consult the linked official agency source and your qualified professional rather than waiting on the service.